Myntra.com — Refused pickup of wrong product delivered.

Address:	Banglore
Website:	Myntra

Hello,
I ordered "Red Tape Men Blue Air+ Walking Sports Shoes" on Myntra. The product delivered on 4th August 2021, supplier Mirza international, Kanpur.
But what I found was wrong product, it is Red Tape leather shoes. Within 15-20 mins I requested for return mentioning wrong product delivered.
On 5th August pickup agent came but refused to pickup, he said I have to take online approval for this return because this is not the same as shown on his mobile.

I said that this is only issue ' it is not same what I ordered, that's why I am returning' but he refused.

I then, called Myntra customer care has, thay said they will look into the matter and resolve the issue at earliest.
Today is 9th August, but my issue is as it was.
Now Myntra has stopped replying my msgs.
Kindly help me out. My complain token no. is IN[protected] (shown on website)
Karuna singh