Myntra.com — Regarding damaged product which I receive

I recieved a damage product on 26 june 2020, when i see next day i request for return pick up. but they failed. Delievery boy unable to pick up my product . this will happens everyday ..After some days they ensure me to call myntra care for register a complaint regarding this product. otherwise your product will not pick up by us .
From 17 July i register a complaint regarding damage product they said we will work on this u have to wait till 23 july . At the end of the day on 23 july i call again one of them he said that mam your register complaint is incorrect. then he said i will recorrect this and u have to wait till 27 july surely you will recieve a confirmation from us.
On 27 july i did not recieve any confirmation regarding my issue is not recieved. then next day i receive a message regarding return pick up by ekart service that is my product's return pick up is approved. that time i think finally i got solution. after some time i recieved another message that my product's return pickup is failed . they did not pick up .
from 28 july - till 4 August i was trying to contact with myntra care they just tell that i have to wait for 24 hours . this kind of dialogue i hear from 28 july till today but they did not do anything .
As u know in customer care we will talk with different people every day . from day one everyone say please wait for 24 hours. your complaint is already highlighted. we will working on this . till today i also hear this same i have to wait for 24 hours. today i talk to supervisors he disconnect my call . how they are dealing with customer like this? please do something i need help. now this problem is like mental torture for me, fully wastage of time plus they did not tell time limit . In this i think there is no transparency in work with customer
please i need help to solve my issue immediately .
because myntra care don't do anything regarding they just waste my time and mentally torture 🙏🙏🙏🙏please 🙏🙏help me