Myntra.com — regarding missing component and wrong delivery

VirS1992

from Ahmedabad, Gujarat

Website:

www.myntra.com

I have placed one order from myntra application of jaipuri kurti including plazo.
When the product was delivered on 2nd april i found the plazo is missing and the color of the kurti is also different.

I have instantly contacted myntra for the same and i have been called to mail the same issue.

I have mailed them with all the details on 2nd april.

They promised they will bring the output in 3 days. After reaching to them on 3rd day i have been called the requested destination is not eligible for pickup service so i have to courier the same.

My question is delivery of the wrong product, missing component and still customer need to suffer?

I don't know how many times i have contacted to the customer executives and every time i got different answer.

First i have been told return the product,
Then another told me to wait for some time,
Then i have been told that please return the product your product will be picked up,
Then i have been told that please don't return as you also have complaint of missing component and today again i have got the mail to return the product.

This can not be accepted at all. I request the immediate action on this.

The order number is[protected]-1291501

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Myntra.com customer support has been notified about the posted complaint.

Apr 17, 2018

Updated by VirS1992 Yet another issue from the Myntra.
I have been adviced to return the previous product and place the new product instead.
The newly order also misses plazo within.
I have mailed to their customer care but no reply and as well I have contacted via telephone then was asked to wait as their system was down.
I am not getting appropriate response from the Myntra regarding my raised complaint.