Myntra.com — regarding shoelace loop fading

Address:	Faridabad, Haryana, 121001
Website:	myntra.comm

I have been contacting myntra since 20 days dayz n no action is taken tillnow. Their pathetic and illetrate customer care faculty are not understanding my problem and are repeating same thing"be on call". Today i contacted them regarding my problem then facuty name ayush had tell me that exchange and return complaint can be done by today n then i tried to contact other faculty name mehak she told me that it took 2 working days to get any response. My order has been approved in bengaluru branch by the below person mentioned and i[censored] want some evidence, i have taken recording of that call.
Shahul hameed
Escalations
Then next day the delievery boy tell me that order has not been approved.
Myntra selling fake and defective products, i dont believe this
Their customer care faculty have no manners to talk to individual.