Myntra.com — regarding wrong product delivered

Address:

411057

I am using myntra since 2015 and i never faced issues like wrong product and all special in myntra.

But unfortunately one incident happened with me just 2-3 week back.

My fiance ordered a watch for gifting someone (Casio ex381) with order id[protected]-1136803) on 28 february.

But i received a wrong product from your side.
As i received damaged shipping box. I opened it on the spot and i denied for the product as i see product which one was different from i ordered.

But delivery boy refused to take back product and he told me to raise a return request.

I did same as he said. But today is 20 march and i facing problem with return.