Myntra.com — return not processed

I have ordered aks women navy blue and green layered maxi dress in myntra and received them but they over not to my fit and hence placed request for return on 30.12.2018 and everyday received messages that someone will come and pick it up but no turned. I received a message on 04.01.2019 saying that the return request is cancelled. Hence placed a request again but there is no response til date. Please look into the matter and do the needful.