Myntra.com — return number - [protected] & return number - [protected]

Address:WZ 85 Janak Park Hari nagar near clock tower, New Delhi, Delhi, 110064

Hi team,
I had order 2 products from myntra on 15th dec 2019.
The products got delivered as a gift to my freinds places on 16th dec 2019.
Since the products were not in the right condition i placed the return request as mentioned in the complaint subject.
The product were picked up next day morning i. E. Tuesday 17th dec 2019 @8.30am.
Since then i am receiving messages of the products pick up got refused and the products have not been returned which is not the case as the delivery boy from myntra specially came in early morning and took back the products. The total cost of the product was 5523 and it was paid online.
I have raised almost like 10 complaints and spoke to so many customer care representatives regarding the same, but i have no resolution in this regards. I need help in refund of my order. How can i get my money back since the products have already been taken away by the myntra team.
Was this information helpful?
No (0)
Yes (0)
Myntra.com customer support has been notified about the posted complaint.
Dec 26, 2019
Updated by Nishtha2210
I am still receiving from myntra team that they have not received the product and hence they have denied my money back, wherein I have shared all the details with the team where my product was being picked up at 8.30 am morning 17th december after which the myntra delivery/pickup agent mentioned in the app that the product pick up was refused which is not the case since my product has been returned there and then. I need help from myntra team to thoroughly investigate and not let the user suffer due to any negligence made on their end. This is harassment, my total money off 5523 is wasted if it is not returned to me back by mnytra . please support.
Complaint comments 

Comments

Why cod not available in my myntra accont.

I have ordered a pair of shoes and 4 pair of socks
. I canceled it due to some issues with the delivery date. My refund has not been issued it's been 10 days, they are telling that the refund has been initiated but it did reflect my account, I contacted the bank several time even they are helpless

Chethan Kanaka Murthy's reply, Dec 23, 2019
It's been 15 days still I didn't receive my refund
My product has picked Courier partner but refund has not proceed my account that between 15 days picked

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Myntra.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    9795
    Pending
    0
    Resolved
    805
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
    View all Myntra.com contact information