Myntra.com — Return on Hold Due to Wrong Reason

I had ordered a DIESEL watch. I didn't liked the watch So I marked the return request. But the pickup was refused by the pickup agent, he told that warranty card is missing, product can't he returned, but I didn't received any kind of warranty card, and he marked the rejection reason - Price tag is missing. It's been more than 12 days my return os on hold and Myntra support is of no use, they just say that your issue will get resolved in 24 hours.
Incident ID -
IN[protected]