Myntra.com — Return placed but Myntra not giving refund

I ordered a Maroon Jacket of Rs 2000 from Myntra. Order ID # 1160855 [protected] . It arrived on 30th December 2020, It was of very bad quality and smelly. It was the same jacket as shown in the image but didn't had any tags. We issued a return on the exact same day and returned the jacket on next morning 31st December 2020 (within less than 1 day).

After a week it showed that the return is put on hold because it "failed quality check". When we contacted customer care on phone, Myntra guy said that "the jacket is not the same as in the order" and we are looking into the issue and will update me witb further information. But they didn't. Then I opened up a complaint in Myntra app via text but the guys forcefully closed the issue but quoting "we did not pick up the order from you".

This is outrageous, the Jacket returned was same as the one we received. They have basically kept the jacket with them and are also not handing any refunds. Please help. Screenshots attached of contradictory statements by Myntra