Myntra.com — Return process and customer care response

Address:

Kottayam, Kerala, 686006

Brought a 7500 inr jacket for moving to sweden. As per the description, the jacket is a two layer thermal wear which are independent. The outer layer can be worn without the inner one and vice versa. (Http://www.myntra.com/jackets/columbia/columbia-blue-bugaboo-interchange-jacket-with-detachable-hood/...⇄

The item was delivered with intact packaging. But upon checking the contents, only the outer blue jacket was included in the package. The outer jacket is totally useless on its own in swedish climates.In effect i lost 7500 rs due to myntra's negligence.

Even after requesting a return. They are honoring me with a response. Which is exactly opposite to their claims that a representative would contact within 24 hours.

Future customers please be warned.