Myntra.com — Return Rejected under False Claims

Website:

Www.myntra.com

I ordered a pair of shoes which were delivered on 9th ofJan.
The shoes were not of my size, therefore i first placed an exchange request. However, exchange was taking a little longer to deliver. Therefore i had to cancel the request and unfortunately return the product.

When the delivery guy came, he took the product. But later, the request was put on hold stating the shoes are damaged. It is so difficult for me to identify the damage.
The product is in the intact condition, it is as clean and as new as it was.

The shoes were then reshipped to me.

It is-so difficult to Understand myntra. I gave been following up, calling the team again and again.

I would request the team to reconsider their decision taken. I am attaching the photos for their reference once again.