Myntra.com — Return request has been put on hold

I ordered Varanga kurta set from Myntra and i didn't like it so I placed a return request and the product I requested for return was picked up by the delivery agent after checking everything. Same day I received a text saying that the return request has been put on hold as it did not pass quality check, which was shocking.
When the delivery agent picked up after checking everything how was that possible?

I have been trying to contact Customer care but couldn't get through.

The price of the above product is Rs. 1599/-