Myntra.com — return request is not being accepted.

Myntra is not accepting my return request even though it complies with their return policy.
When i called them up and asked for the reject reason, they said that the product is looking to be used or damaged.in fact i haven’t even touched the product and no one from myntra have come and taken it for a quality check.
I have undergone severe trauma and inconvenience with the cheating act or myntra from last 10 days.
Request you to please take action on myntra that they would accept my return request.