Myntra.com — Return request not processed as well as the refund

Address:

Myntra Designs Pvt Ltd, AKR Tech Park - B Block, Krishna Reddy Industrial Area, 7th Mile, Kudlu Gate, Bangalore, 560068

I ordered some items from myntra before lockdown and created return request as well before lockdown due to fit issues. I got message that soon they will arrange pick up once they get some relaxation in lockdown. Twice the pick up guy came to my society but he didnot confirmed me which item i have to return him. He told me that you must have recd some confirmation which was not the cas. I only received message that "pl assist the pick up to reach your location. There was no any mention of the item which needs to be returned (Since there were 5-6 items to be returned). Thay guy told me that i will be calling you back in 2 minutes after confirming from myntra team. Then he didnot called me back and he ran away from there... I texted him, called him but no reply. I am escalating my concern to myntra helpdesk from past so many days but no any proper assistance been provided. They replied me that send the details vis email which all items you want to return but not confirming the email id on which i have to share the details. I received there mails from 2 ids"updates"&"mailers" but both these ids are bouncing back my mails. No any customer care number available to reach. I want to return all the said items which are unused, tags are intact and i want my moneyback. Please help me asap