Myntra.com — Return request on hold with no concrete reason given

I, Neelabja Adkuloo, purchased the following products on the Myntra app on 24 November 2022:

1. Anouk Gold Toned and Pink Stone Studded and Beaded Jewellery Set
2. Anouk Gold-Toned and Green Stone Studded and Beaded Jewellery Set
3. Anouk Silver-Toned Oxidised Stone Studded Choker Necklace

I requested the return of these items on 28 November 2022 (Monday) within the 7-day return period because I was not too fond of the products' finish and appearance.

I have preserved all three items' original condition, tags, and packaging (photos attached). At the time of creating a return, I confirmed via a check box click that the products being returned are unused and with original tags intact.

The delivery agent was supposed to do a quality check of the returned items on 29 November 2022 (Tuesday). No one arrived at my registered address for the inspection of the products. This has been going on for the past four days now. I am assigned a delivery agent every day, who neither turns up at my residence nor do they contact me.

Regardless, I received automated messages for the next three days saying the products didn't pass the quality check.

Tell me, how will the products pass the quality check if the delivery agent in the first place didn't pick them up?

I have contacted Customer Support and the Escalation Team multiple times for further clarification. However, they've failed to send a delivery agent to pick up the items. Instead, they have filed an investigation, in their words, and have put the return of all three products on hold.

Suppose there's an ongoing investigation against your delivery agent/courier partner who didn't turn up at my residence. Why should that adversely affect my return request? You certainly don't have a small circle of courier partners you work with. Your team can send over someone else and expedite my return request.

I don't see why my return request has been put on hold, seeing that the items I am returning are unused, in perfect shape, and have the original tags and bill in place. Your app says the return process takes 4-7 days to complete. By postponing the return, you're also delaying the refund process.

Also, in addition to the refund and return, I would like to escalate the inconvenience caused and the unprofessionalism by the Customer Service team. Request that you speed up the return of the three items I have anxiously awaited.