Myntra.com — return request rejected

I have placed a return request on 02.01.2020 and on 03.01.2020 the same was rejected as the price tag on the shirt was missing. However, i am claiming that the product is unused and i still have the brand label tag on the shirt and the price label on the original packet! My claim has beeen declined. I claim that i didnt receive the product with the price tag and i have not used the product in any manner! It was a louis phillipe shirt worth of 1018 rs which is not a small amount.