Myntra.com — service provided by myntra

I ordered one esbeda trolley bag on 24th june, 19. I didnt receive the product but myntra was saying that product is delivered. So i tried contacting myntra over a call and the assured me that this issue will get resolved till 16th july. On 18th july i received one mail that your product is delivered, but i didn't receive the product. Again same thing happened and on 15th july they called me n took delivery person on con call, at that time it was observed that the delivery boy is missing and he has not delivered the product. I have call recording as a proof.
N now i registered complaint over a call, their representative said that your issue will be resolved till 22nd july. But nothing has happened. Still i have neither received the product nor my money.. This is the worst service.