Myntra.com — Service related

This is Dr Shubhi,
And i am an elite customer at myntra.
There is an issue regarding the return i made but i have got a very poor response from the customer care.
Actually there were two pickups scheduled on the same day, from different apps ajio and myntra.
When the delivery guy arrived to deliver ajio orders to me, he asked for the pickup (clearly not mentioning from which brand), i happened to hand him the ajio order instead of the myntra one. For which he even passed the quality check without confirming.
Now the update on myntra reads : refund will be initiated soon.
Even if the refund is made, it would be a loss for me( for the ajio order) and ofcourse the seller.
I tried contacting the team to inform them firsthandedly and seek help but that went in vain with the myntra team telling me, they have got no links with the courier service and the seller.
Who on earth shall believe this ? How then Myntra operates?
Though they promised me the refund, but i believe they would actually help me out with the issue i am facing for i am a regular shopper at their site and such problems have never arised earlier.
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