Ordered for two shirts size 46, and two times they have sent the wrong size 42 and then they say that it's cos of sellers size chart error and they were not willing to give any sort of compensation. I had to buy a new shirt as i ordered this for an occassion.
I spoke to customer service the first time when they sent the wrong shirt and they never spoke of this size chart error and asked me to either exchange or return. So i applied for exchange.
When i received the exchanged ones they were also of size 42 instead of size 46. Now when i call them how upsetting this while ordeal is they were reluctant in owning up to their mistake and blamed it on me saying i picked size l instead of xl. I told them there was no mention of l or xl in the app but only in numbers i. E. 42 or 44 or 46. Then they said it's the mistake of seller, that they had updated the wrong size chart online and i purchased based on the wrong size chart.
Now they are asking me to apply for exchange again or get refund. It is my birthday today and i had to go through this ordeal with them all day. Now i had to shell out additional 2000rs for a mistake of not mine. I spoke to customer service and their response was 'your issue does not qualify for a compensation'. I was so hurt to hear those words that too on my birthday and felt very offended.
I have attached the wrong sized shirt that was sent to me with a tag saying size 42 instead of size 46. I understood i was not going to get anywhere by talking to them so i am here needing some help on getting compensation. Please help.
Sincerely,
Vallinayagam. C
[protected]
[protected]@gmail.com
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