Myntra.com — sparx shoes

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403507

I have ordered sparx shoes order no.[protected]-5233103. Since shoes are damaged, i put a request also to return the same but it is not happening saying "item cannot be delievered check our return policy", i checked the policy nowhwere it is written that shoes cannot be returnd. I caaled customer care also reference number[protected], nothing happened.
Again i called the customer care with reference number[protected]. Everytime mail comes by saying that after 3 business days your issue will get resolved.
I just want to return the product and want my money back. Is it that much complicated.