Myntra.com — subject: I am complaining for not getting refund of cat shoes

Website:

www.mytra.com

I have ordered CAT shoes for amount 4867.26 INR and recieved it on 4 September 2018, the moment i recieved the product i placed a return request by mentioning the reason that i got a used product and i don't even think that it was original. Then i had to self ship my order to myntra ware house for which i paid INR 150. After multiple calls i was confirmed that my order is recieved by warehouse on 15 September 2018 and my refund will be initiated in two days. Then after 12 days i called back to myntra customer care they said the product was used and your refund is rejected. The reason i mentioned while returning the shoes was clearly given to them and with pictures but no response was given from their executive. Now i am still not getting any help from them. Nor i know when my refund will get initiated.