Myntra.com — Subject: Wrong Product Delivered - Return ID [protected]

Subject: Wrong Product Delivered - Return ID [protected]

Dear Sir/Madam,

I am writing to bring to your attention an issue that I have been facing with your company. On April 15, 2023, I ordered a pair of Puma Men Black Solid Electrify Nitro 2 Running Shoes in size 8 from your website. However, upon receiving the package, I was shocked to find that the product delivered was completely different from what I had ordered.

I immediately contacted your customer service team to rectify the issue with Order ID # 1233000 [protected], and they provided me with Return ID #[protected]. However, despite multiple attempts to get in touch with your customer service team, I have not received any response or update on my complaint. This is highly disappointing and unacceptable.

I request that you take immediate action to rectify this issue. I would like to either receive the correct product as soon as possible or receive a full refund of the amount paid for the shoes. I hope that you will address this issue and provide a satisfactory resolution soon.

Please acknowledge this letter and provide me with an update on the progress of resolving this issue. If I do not hear from you within the next 14 days, I will be compelled to take legal action to protect my rights.

Thank you for your attention to this matter.

Sincerely,