Myntra.com — The company is not accepting order back and no refund has been initiated

Address:	3rd Floor, AKR Tech Park, 7th Mile, Krishna Reddy Industrial Area, Kudlu Gate, Bangalore – 560068, Karnataka, India
Website:	E-commerce website

This is regarding Order ID # 1158966 [protected]. The return pick-up has been put on hold for some unknown reasons. The product is still in pristine and packed condition. The pick-up person made mistake by putting the product on hold because of which I have not been able to return the product. I have contacted their customer care many times but they have done nothing about it. They promised me that pick-up will be done on or before 23 December 2020 but I have not seen any updates since then. The product has short sleeves and one cannot even wear it. So I put a return and refund request but they have not provided me with any assurance of pick-up or refund. I hereby request you to complete the process as soon as possible.