Myntra.com — they have sent wrong products now neglecting me

Website:

www.myntra.com

Hello team,

I have purchased one product (Color cocktail-multicoloured printed open front shrug) from myntra (Myntra.com) on 30-nov-2018, they have send me wrong product (Issue is: design & color totally diferent, that means their seller send me wrong product with cleverness). Now, i have raised return request & its placed also.
Complaint reference number [incident: in[protected]] on 7-nov-2018 & they assure me that it will take 24 hours. But after 24 hours, i have called their team several times (There are no toll free numbers, its cutting so many call charges from me) & theit team neglecting every time by showing system issue at their end. I have all call records for all. Also i have emailed them so many times, but never resopond a single.

I have wasted my valuable times. Now i need full refund & compensation as well asap
Kindly help me for this kind of fraud activities at myntra end!
Hope, i will get resolutions very soons

Thanks & regards,
Apurba ghosh
Contact: +91 990*2*410 (This is my registered mobile number at their end)