Myntra.com — undelivered product- mantra[protected]-2933903

Address:

SS Pavillion, Shilpa park, kondapur, Renault Showroom Lane, Hyderabad, Andhra Pradesh, 500084

I placed an order on 5th October which was supposed to deliver on 10th oct. But from 10th October everyday started getting message as could not deliver the product whereas no delivery boy contacted me.After 4-5 days got call from mantra delivery team to accept as delivered and they will processed my refund as it was misplaced. As I disagreed for that and escalated the issue to customer care. To customercare executive confirmed that the item was delivered not delivered to me, as the signature shared was neither of watchman/roommates/neighbours.
After escalating again keep on getting repeating email from customer support that it was delivered to me despite confirming that it's not.
The whole process took almost a month.
Again few days back I got call to initiate return, saying that the item is actually misplaced as he will return money in person. While initing return I mentioned the same. But every day I checked, the pick up date is showing postponed.

Order no.:[protected]-2933903