Myntra.com — Urgent Attention Required: Escalation of Pathetic Customer Service Experience

Order ID # 1237636 [protected]
Product # Teakwood Leathers (Suitcase)
Ph Number # [protected]

Dear Team,

I am writing to express my deep disappointment and utter frustration regarding the deplorable experience I encountered while interacting with one of your customer service executives. It is with great distress that I bring to your attention the escalating issues surrounding my return pick-up request for the product 'Teakwood Leathers.'

To provide some context, I promptly raised the return pick-up request a day after receiving the product, which was on the 10th of June. Despite assurances, I have yet to witness any meaningful progress in resolving this matter. The app continuously displays an unfulfilled promise that the product will be picked up "tomorrow, " while multiple messages from Myntra proclaiming imminent pick-up dates have turned out to be empty promises. This lack of action is utterly unacceptable.

To compound my dissatisfaction, today I was appalled to receive a message from Myntra stating that my product return request had been abruptly cancelled due to the address being deemed unserviceable for pick-up. Why, after waiting for more than ten days, was this sudden change in pick-up feasibility not conveyed to me earlier? I am left wondering why Myntra would have delivered the product in the first place if it could not be picked up from the same location. These questions I diligently raised with your customer care executive, but regrettably, he failed to comprehend the gravity of the situation. He simply hid behind your rigid policies, refusing to acknowledge the need for a customer-centric approach.

When I implored him to connect me with his manager, I was met with dismissive claims of managerial unavailability. I even requested a call back from one of the managers, but he callously informed me that such a facility does not exist. How can it be that a customer is left devoid of any means to escalate an issue and seek a viable solution? If your policies are incapable of assisting customers in need, what purpose do they serve? Moreover, why were these policies not transparently communicated to me from the very moment I initiated the return request? It is bewildering that such a significant policy change would be implemented only after ten days.

Compounding my frustration is the fact that I am currently unable to courier the product as I am not present in Hyderabad. Furthermore, the 22nd of June marks the final day for returns on this product. Therefore, I urgently implore someone from your team to arrange the pick-up from the same address without further delay. Failure to address this matter promptly and effectively will only heighten my disappointment and contribute to a deteriorating perception of Myntra's customer policies.

Let me be unequivocally clear: I am thoroughly disheartened by the lack of resolution and the hindrance to my progression towards a higher level of support. As a loyal customer, I had hoped that Myntra would prioritize customer satisfaction and swiftly address any grievances. Regrettably, my experience thus far has shattered these expectations.

I trust that you comprehend the urgency and severity of this matter. I implore your team to take immediate action, demonstrate accountability, and work towards rectifying this situation promptly. Restoring my faith in Myntra's commitment to customer service is of paramount importance. I sincerely hope that you will not disappoint me further.

Awaiting an expeditious resolution,

Sreeram