Myntra.com — Wrong Product Deliver and after complaining on customer care block my account

Address:

Durgapuri Colony, Neelmatha, Cantt Lucknow

I ordered the "boat immortal 121 Airpods" from myntra.com for Rs 1300. First I recieve a broken item of " boat immortal Airpods 121". when i exchange, i recieve a different item "Airpods 131" on dated 15 june 2023 of Rs 999 also this product is not the new, this is used one. When i contact to customer care for replacement/ Refund they giving false hope of waiting 24 -48 hours and later did not support. they delay upto 6 days. Later on they deactivate my myntra account.