[Resolved] Myntra.com — Wrong product delivered and company is denying replace

[Resolved] Myntra.com — Wrong product delivered and company is denying replace

A Arun R U

I Ordered The Product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag Size: M" In Myntra.Com Using Net Payment, There Was Offer On This Product, They Charged Me 4, 200/- INR. The Product Got Delivered On 12th Nov 2020. And When We Opened The Package Then We Realised That We Received The Wrong Product. And The Same Day On 12th Nov 2020 I Raised The Complaint And Today Is 19th Nov 2020 They Closed The Issue Without Giving Proper Reason. I Reopened The Issue And Asked Why It Is Closed, Then They Informed That The Product Which Is Delivered Is Correct One. Now I Can't Even Cancel This Item Because The Invoice Stickers On The Package Box And Soft Copy Of Invoice Have Correct Product Details, But The The Product Inside The Package Was Wrong And It Not Even Worth Of Half The Cost Which I Paid. I Don't Know what is next. Kindly Do Needful And Help Me On This. Regards, Arun. +9 photos Was this information helpful? No (0) Yes (1)
Apr 11, 2021 Complaint marked as Resolved The complaint has been resolved and refunded the amount also. Thank you. Myntra.com customer support has been notified about the posted complaint. Nov 19, 2020 Updated by Arun R U The attached image tells the details about issue which i raised with myntra.com. Nov 19, 2020 Updated by Arun R U The bellow is the conversation with myntra.com from 12th nov when i raised issue. Issue created: IN[protected] date: 12/11/2020 ******************************************************************************************************** Dear Arun, This email is regarding the product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag" pertaining to the order number 115596641386767249003. I understand that you are concerned regarding order status not updated as delivered. Please accept my apologies for the inconvenience caused. I would request you to kindly share the following images to validate the issue. a. Complete product images. b. Invoice image. c. Price tag/sticker images Once the details are shared, you will receive an acknowledgment within 24-48 hours. Please feel free to reach out to us in case of any concerns/queries. Thank you for choosing Myntra as your shopping destination. We value your association with Myntra. Regards, Pragati \| Myntra “Everything You Need To Look Good” Myntra12 Nov, 01:19 pm Thank you for contacting us. We already have a complaint open regarding the wrong product delivery and we are working on it. We will get back to you with an update. You16 Nov, 12:07 pm Hi, PFA files as you requested. Kindly do the needful. You16 Nov, 12:07 pm [protected]Invoice_[protected].pdf You16 Nov, 01:11 pm You16 Nov, 01:11 pm Myntra16 Nov, 01:28 pm Dear Arun, I understand you are awaiting to know about the complaint status. Please accept my sincere apologies for the inconvenience caused. Please be informed, we are working on this issue and I request you to wait for 24 to 48 hours. I appreciate your patience in this regard. We value your association with Myntra. Regards, Sujal \| Myntra “Everything You Need To Look Good” You16 Nov, 03:10 pm I have sent a mail with all required documents attached. Kindly have look on the email. Myntra16 Nov, 03:29 pm Dear Arun, Thank you for sharing the required images. I understand you are awaiting to know about the complaint status. Please accept my sincere apologies for the inconvenience caused. We are closely monitoring your case. Please be informed, we are working on this issue and I request you to wait for 24 to 48 hours. I appreciate your patience in this regard. We value your association with Myntra. Regards, Karthiga \| Myntra “Everything You Need To Look Good” You16 Nov, 04:45 pm Thank you. Myntra16 Nov, 04:47 pm Dear Arun, It is always our pleasure to provide you with the best assistance to meet your expectations. We trust that we have addressed your concerns to your satisfaction. We look forward to serving you for many years to come. Your understanding and cooperation are highly appreciated. We value your association with Myntra. Stay Home, Stay Safe. Regards, Upasana \| Myntra "Everything You Need To Look Good" Myntra17 Nov, 12:30 pm Dear Arun, This email is regarding the product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag" pertaining to the order number 115596641386767249003. I am sorry to know that you have received the wrong product. Please treat this as an isolated incident. We request you to share the clear and proper below details for us to act on this issue. • Confirm if the product is unused/unwashed with all tags/stickers. • Complete product images. • Complete images of MRP tags/MRP stickers. As soon as we receive these details, you will receive an acknowledgment within 24-48 hours. We value your association with Myntra and thank you for your support & cooperation. Regards, Amandeep \| Myntra “Everything You Need To Look Good” You17 Nov, 12:33 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm You17 Nov, 12:34 pm Let me know if you need any other information. You17 Nov, 12:51 pm You17 Nov, 12:52 pm this is for you kind information, I already sent an required files to [protected]@myntra.com. Myntra17 Nov, 02:32 pm Dear Arun, Thank you for sharing the images. I understand your concern regarding the product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag". Please accept my sincere apologies for the inconvenience caused. I have updated your complaint. Please be assured, we will proactively follow up and get back to you with an update within 24-48 hours. You may also check the status of the complaint under "Help Center-Recent Queries" in the App/Website. Your patience and understanding are appreciated. We value your association with Myntra. Regards, Vinoth \| Myntra "Everything You Need To Look Good" Myntra18 Nov, 06:01 pm Dear Customer, This e-mail is with regards to your concern raised with us. We apologize for the inconvenience caused and delay in response. Please be assured that we are already looking into this & will get back to you within 48 hours. We value your association with Myntra and thank you for your support & cooperation. Regards Team Myntra You19 Nov, 11:34 am Why this has been closed ? You19 Nov, 11:40 am Without updating the status don't close this issue, I want the proper item has to delivery before next Monday. kindly do the needful. You19 Nov, 03:20 pm Can any one help me on this ? Myntra19 Nov, 03:39 pm Dear Arun, We understand that you are not happy with the resolution provided. But please note that post thorough investigation and review of your claim, we had found that the correct product was delivered from our warehouse. Also, our team confirmed that the package was delivered in sealed and pristine condition to the same address as updated while placing the order. I regret that the claim stands declined. I appreciate your understanding in this regard. We value your association with Myntra and thank you for your support & cooperation. Regards, Murari \| Myntra “Everything You Need To Look Good” You19 Nov, 04:09 pm I need to discuss with you over the phone You19 Nov, 04:11 pm This is not good, can some one call me I need to discuss, this was my first order on Myntra and this is unexpected. You19 Nov, 04:14 pm I received wrong product and before opening the box the delivery guy went and now you are telling you people delivered correct product. The sticker on the box have the correct product details but inside it was not. You19 Nov, 04:14 pm This is the kind of service Myntra is providing to people ?
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