Myntra.com — wrong product delivered and exchange service is not available

Address:	700150
Website:	myntra.com

As myntra big sale was going on, i ordered one zaveri pearl earring on 8th oct and got a totally different product. It got delivered on 12th october. I tried to place a exchange request for this product but it showed the the service is not available for the delivered address, even its showing the same error for any of the pin codes. After that, yesterday i placed a return request for this as i didn't have any other option mentioning 'wrong product delivered'. Today i called to myntra customer care to register a complaint about the same. When i asked them to deliver me the exact product which i ordered, they simply told exchange option is not available for my address, while actually it was not available for any other pin code as well.

After this much of harassment when i ask to atleast provide me the actual product with the same offer price (Rs 321/-) that i had paid during the big sale. But the reply was such a disappointment, they said it is not possible and i have to buy the product with the current price i. E. Rs 491/-.

This is not the end of harassment from their side, suddenly today evening i got a message stating that my return request for the above mentioned product got cancelled by myntra neither mentioning any reason in app nor informing me over phone.

The worst experience i have faced with myntra. This is simply unexpected from such a reputed company.