Sir
I father of vaibhavi singhal who placed the order officially, want to tell you that we have ordered killer men black solid comfort shoes on your site against which we received wrong (local brand shoes) product, complain for the same was raised by us on your platform, against that we received reply from your side that we have send wright product from our side copy of that is enclosed
sir i want to ask you that is it our fault that wrong product is delivered to us, are we responsible for your delivery chain or we have to check the courier company so that he delivers us right product.
is the reply given on your side is right, tell me that there is no responsibility on your side that right product should be delivered to the customer
as per me your team wants to skip rom the responsibility by replying as they replied
i think that you will take the above matter and take some appropriate action so that customer can confidently rase order on your site without any fear that wrong product will be delivered and they will feel safe to order on your site
it's your company's responsibility
issue raised details
dated 23/4/23 ref no IN[protected] Was this information helpful? | 
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