Myntra.com — Wrong product delivered of Some other customer

I ordered a Red tape boot on Myntra but after 13 days they delivered a laddie Ballerinas, I have raised multiple requests to return it but I don’t know why they haven’t verified yet.

Amount for ordered product was 2249/-
Received wrong product for Rs600/-

Wrong product is not useful for me at all.

1st image of wrong product
2nd image of invoice of wrong product
3rd image is the original product I ordered.

It is really painful and frustrating, please help to either get the original product delivered or get my money refunded plz🙏

I feel helpless because we don’t have any escalation matrix for this and I am not sure if I will get my product or money back.