Myntra.com — Wrong product delivered, refused to return the delivered product

Address:

Bengaluru

Ordered Boys Colourblocked Lightweight Bomber Jacket (Product ID - [protected]) from Myntra (Order ID[protected]-3987603 ) but an entirely different product was delivered. The product received differs from the ordered product in two ways:

a. Color difference - Ordered product was grey but delivered product was blue in color
b. Lack of elastic bottom - Ordered product has elastic lining at the bottom while the delivered product has no such elastic.

Return request raised with Myntra team but it declined citing ambiguous checks.