[Resolved]  Myntra.com — Wrong product , failed pickups , bad customer care

I ordered two mango trousers on 29 january 2023 . On 4 february i received 1 trousers and 1 wrong item that is mango footwear instead of mango trousers . I put the wrong item on exchange under the wrong item received and the next day the pickup failed as its system was not acknowleding the wrong item received. Then i contacted the customer care and they asked me to wait on the assurance that it will be picked up the next day . But again its pick up was rejected and i contacted myntra customer care again . The customer care person on their own own cancelled exchange request and created a return request and again said it will be picked up tomorrow . The next day again the pick up failed and i contacted them again they filed a open issue and schelued the pick up for the next day which as earlier was rejected again. From 5 february 2023 i am contacting the customer care on a daily basis they are giving me new new time lines and the pickup is getting rejected daily. Today is 16 february and today as well the pickup failed and the customer care people who were very rude and not helpful at all gave the same answer 'again'. The message from pickup is saying that it declined because i decided to keep the product which i did not and the poor pickup guy is asking me to contact myntra again which ofcourse i did again.myntra's emails are always showing the pickup is rescheduled for trousers which i never received so from where am i suppose to return them.
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Feb 24, 2023
Complaint marked as Resolved 
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I am also facing similar issue. could you pleaser tell what was the resolution provided from Myntra for this?

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