I hope this letter finds you well. I am writing to file a formal complaint against Myntra, an online retail platform, regarding an unsatisfactory purchase experience.
On [15 July ], I placed an order for a Peter England suit (Order[protected]-6581003]) through Myntra's website. However, upon receiving the package, I was disappointed to discover that the product delivered to me was of a different color than what I had ordered. The website clearly displayed the suit in the desired color, but I received an entirely different variant.
I immediately contacted Myntra's customer support to address the issue, but despite multiple interactions, the matter remains unresolved. The customer support team has been unresponsive and failed to provide a satisfactory solution to my problem.
I have attached copies of relevant documents, including order confirmation, delivery receipt, and communications with Myntra's customer support, as evidence of the issue.
In light of this, I kindly request your intervention to resolve the matter fairly and expediently. I am seeking compensation for the inconvenience caused, either in the form of a replacement of the correct suit or a full refund for the purchase.
I believe that as a consumer, I have the right to receive the product as described and advertised, and it is disheartening to experience such negligence on the part of a reputable online platform.
I trust that the Consumer Court will ensure justice and safeguard consumer rights. I am hopeful that my complaint will be duly acknowledged, and necessary actions will be taken to rectify the situation.
Thank you for your attention to this matter. I look forward to a prompt and fair resolution.
Refund
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