Myntra.com — Wrong product shipped

Address:	Hyderabad, Andhra Pradesh, 500088
Website:	www.myntra.com

I placed an order during eors (end of reason sale) sale which included a shrug of brand only and a handbag. due to high rush of orders the product delivery was already delayed, also when i received the order it was not the one i ordered, it was some jacket of brand wrangler. this was very disappointing from myntra's end. i did not expect this mismatch of products from company like myntra. i also attached pictures of product (jacket) that i got in the mail. i assure the product is unused and intact. then after waiting more than 48 hours for their reply in mail i could not see any response from their side. then i called the customer care. they sent me the mail that the products which i ordered are out of stock so they could not initiate exchange request instead they initiated a return request and will arrange return pick up of jacket. but when the person came from pick up he said it is not matching with his list so he denied the pick up. i don't understand what they are doing. i have made prepaid payment of worth rs.2316/-. i want my money back as soon as possible and some action from them in regards to apology.
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