Myntra Designs Private Limited — payment debited, order not placed, amount not refunded back

Address:	AKR tech Park B Block, Krishna Reddy IA, 7th Mile Kuldu Gate, Bangalore, pin 560068
Website:	www.myntra.com

This is with reference to my myntra account,
Name:- prabhjot kaur
Registered email:- [protected]@gmail.com

I tried to place order of amount rs. 3634/- by making upi transaction, on 4th sept 2020, time 10:43 pm. The money was debited from my account and has also confirmed with the upi customer care and my bank, but the order failed to place, failing which i have again paid the amount of rs 3634/- by my debit card and placed the order successfully. But the amount of rs, 3634/- paid by me is not refunded back to my account. Please provide the resolution/refund of the same as indian govt has made compulsory to provide the resolution in stipulated time failing which there is provision of penalty by the govt (https://www.medianama.com/2019/09/223-rbi-penalties-failed-transaction/).The screenshot of the upi transaction is attached here for your reference. Prabhjot kaur[protected]

2. There is no email accepting the customer response or queries, the myntra firm is not accessible for its customers to handle the issues and complaints. They have shut down the email for written communication and complaints