Myntra.com — broken highlighter palette received and unable to return it

hetal pithadia

from Ahmedabad, Gujarat

Address:

Mumbai City, Maharashtra, 400069

Dear Team,

I am really upset with the service provided by myntra. I did shopping from myntra For the 1st time and the result is I received product which is broken .
I ordered for Revolution Pro Glow 2 .
I have not even opened the product it's packed and I can see all the loose powder inside. This is really annoying like after paying so much if m getting this in return and there is no option to return or exchange.

I expect that you will treat this matter with utmost importance. Do not lose a customer who is using your service for the first time.

Hetal Rasik Pithadia.

+1 photos

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Comments

Kanchankatdare

from Mumbai, Maharashtra

I placed an order from myntra for pronto trolly but i received a damaged one. I raised a complaint that i want to return this trolly as it is damaged. I got a mail from myntra saying “I regret to inform you that the return request has been declined as product was shipped from our end post proper quality check”.

My order number is[protected]-5772301 and the trolly is costing me 5120 which is not a small amount.

I received a broken trolly as in the zip of that trolly is not proper.

I want my refund. Please take necessary action against Myntra.
Thank you
KanchanSharma

Shwetabhaskar8

Hi
I am really upset with the service. I had ordered makeup revolution eye shadow palette and I got a broken product. The eye shadows are broken into pieces and got mixed. I haven't even open the product and the eye shadow powder was all over the packet.
Now I don't want to keep this broken product with me but there is no option for return or exchange.
Kindly look into this matter. I hope you will resolve it soon.