[Resolved]  Myntra.com — delivery boy has picked up the product from my house but return status is showing as cancelled

Address:

Kolkata, West Bengal

Hi,

My name is rohit i had ordered two shoes, one is nike low borough and another one is hrx white sneakers. I had raised a return request for both the product, however i didn't want to return the nike shoe and i was not getting any option to cancel the return request of the nike shoe so i called myntra help line number and asked them to cancel the return request for nike shoe only, but they said they are unable to cancel the return request and they asked me coordinate with the delivery partner. Today the delivery boy came, he didn't call me before coming to my place because he knows my place as he was the guy who delivered the product. So i told him i want to return the hrx shoe not the nike shoe, he collected the hrx shoe and did something on his device and i gotta message stating that myntra is unable to collect the hrx shoe however, then and their i told him that why i got this message, it should be nike not the hrx, he told me as both the product was scheduled for return and i returned one product so the app is showing this, he told me not to worries, they have a tag which they need to scan but he is not carrying the tag, once he reach the office he will scan the tag then the exact status will be shown on my mantra app. I agreed because at the time of delivery, he delivered the product still in my app it was showing as out for delivery and at night the status got charged to delivered. After few minutes a got a call from ivr stating that if you want to cancel your return request for hrx then press 2. Again i told the delivery boy, i want to keep nike then why it is telling hrx, he told me to confirm the cancel, once he will scan the tag original status of the product will be shown. Then i got busy with my work, at 11.30 i checked my mobile and found messages and emails from myntra, i got shocked as i read those mails and messages, there it was mentioned that the return request got cancelled for both the product, immediately i opened the myntra app and checked the order section, there also it is showing return cancelled again return and exchange options are showing. I got frustrated and i called myntra, they told me they have no clue. I was cheated, i lost my money as well as the product.

The message which i received (Hi, your return request for hrx by hrithik roshan men white sneakers (Return no. : [protected]) has been cancelled. For any related queries, please click here (http://mynt.to/e2Z7Y) to reach us.)