Myntra.com — Did not receive my order. Money already given.

Address:Bangalore, Karnataka, 560037

Did not receive my order no.[protected]-8081803 for 4 shirts. mOney already paid.
It was ordered on 3rd Jan, expected to receive by 10th Jan.
Then they changed date to 12th Jan, and then made 16th Jan.
The date shown in website is 12th Jan but I have not received my order. Also the website mentions it has been in Bangalore since 10th Jan.
Today is 16th and I have no update of my order.
I called to customer care and no results.
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Myntra.com customer support has been notified about the posted complaint.
Jan 10, 2017
Payalkk's response
Dey hv rejectd exchange request

Complaint comments 

Comments

Recvd defective top, escalated issue to the team immediately..n got response dt dey v done quality check n top cnt b exchanged..highly dissapointed...dey fool customer ..i[censored] l buy during sale, you l get defective products..( please find pic attached of defective top)
I have ordered a hrx sweatshirt but due to size issue i have raised a return request. On 14 Dec. 2016 i have returned the product but today is 10 jan 2017 i still have not received money.

return ID: 19121408
I order a nike thong 5 there are telling that you should reattempted the product then what i should i do now
I had a few orders worth 6k+ ordered on a sale day from Myntra.

i selected card on delivery, however when the delivery guy reached home, he didnt have a card machine. and He said since he is from third party courier he cant even come back later with a card machine.

So I had to cancel the order or pay in cash in this cash crunch season.
The product was ordered on 20th of dec. 2016 and return was made on 25 th dec successfully. however the refund has not been made till date and i have send the bank statement to myntra.

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