Myntra.com — items delivered but claimed to be delivered

Very disappointed with myntra. Called the customer care and escalated the issue but nobody is taking the concern seriously. I agree that i should have reached out to myntra support within 5 working days from the time they dropped me an email with the signature attached (Which according to myntra is a proof that the items were delivered). I have been travelling due to work from past a week, and hence could not see the email. I would want to escalate this further, as ideally, i should have received a call from myntra before closing my case. Just 2 days of delay in reaching out to them has brought me a loss of around 1500 rupees. I have been using myntra since 6 years and have had a similar complaint raised in the past for the undelivered items shown as delivered in the portal. My complaint was resolved in a very professional way, the last time. I am looking forward for the same professionalism shown by them in the past. Kindly get in touch with the delivery/courier service who claim to deliver the item to my house in my absence and do the investigation. Also, the signature shared in the email is not mine. Its a fake one. Anybody can make that out.

Ordered 3 items alltogether, out of which received just 1. Other 2 items with below details are claimed to be delivered but i did not receive the item.

Order no: 111869360787520724903
Items not delivered: 1. Asian women grey & pink running shoes
2. Alascre lorraine paris women purple hooded
Sweatshirt.

Complaint referrence no: reference number in[protected] [incident: in[protected]]