Myntra.com — my money stuck with, myntra, no product received not money returned option

Address:

400601

Purchased a product before 20 days delivery date was 18th feb 2020, but product not received.

Called and raised complaint with customer care, received a msg that delivery will be on 3rd march 2020.

Today on 3rd march not received my product,

Called to customer care, and talked with senior supervisor "anchal" so called name given by myntra.

That lady was fooling me giving nonsense reply like.

1) your parcel is still packed (Since 20 days parcel just packed)

2) i don't know when ur parcel will go for shipping (I can not commit she told me)

3) your money will return your amount (She clearly said this sentence she said here no option right now to cancel order)

4) i can not commit the time or date of product delivery it can be take time for 10 days, or month or year or so many years, (She don't have any answer about my queries)

I m shocked she told that me she is senior employee of myntra, and she has no idea about about her company process.

I was on call for 1 hr and she only said one statement... I can not commit when your product will be deliver or will not deliver.

I must say pls think before order any product by myntra, company is totally fraud, they are just making money they have posted fake pics of big brands on their sites,

But they don't have product in stock, no assurity about product delivery. Your money will be stuck and will not be refund. So be care full

Myntra fraud company..