Myntra.com — myntra denied to arrange return for the defective products

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.myntra.com

Order number –[protected]-0199801
Summary of the issue:
The order was placed and in some days few of the items were delivered but once i checked the account i noticed it is not working, i called myntra support and they have informed us the account has been blocked. And i cannot perform any activity on the account because the number of return is more than i purchased.
This was a shock to me; how could you block my account in the middle of ongoing order? I requested them to cancel all of the order, on this support team promised to arrange a call back which i got after multiple call to you customer care and writing emails, they informed me, that i cannot refund because my account is blocked, and suggested me three things :
1. Create a new account for doing any new shopping from myntra.
2. Donot accept any item from this order which is not delivered.
3. Donot open the items you have received and they will get back to me and will arrange return.
I adhere by all of this, now my request is still pending with myntra, i tried to reach out to you to get my complete order canceled and have no complete clarity on this, i have received many emails stating that i cannot refund because my account is blocked but i requested you to cancel the order and collect the complete package. I have not opened any item or packet or used it from this order as suggested by myntra support staff and escalation mangers, so there must not be a problem.in the continuation i created a new account and placed another order:

Order number[protected]-0935601
Summary of the issue:
I have created a new account and placed this order on 26th sep 2018 as suggested by myntra staff, and i have received defective products in this so i tried to return it, on my shock again in this account as well i am able to perform and place new orders but cannot exchange or return any item from already placed order.
I called myntra multiple times to get clarity and one executive informed again this account is blocked. And thwy will get a call back from complaint desk manager arranged but this has not happened.
Why this is happening, if myntra donot want me to shop from myntra inform me clearly, i will not do it but this is mental harassment, what you are doing is completely unethical. I have only followed what myntra have asked me to do.
Is this some kind of monopoly of myntra that they can do and cheat myntra like they want?
I request you to please help me here and resolve my issue, i am feeling really mentally exhausted and sick because of the number of times i have to tweet you, email you and call you and have around fifty thousand cheated by myntra, they products from the package is missing, wrong size and defective what i will do with these.
I have already been exhausted requesting myntra but they are really unhelpful and rude. Today i. E. 20th oct i called them again, and finally they said, “ you don’t have any option but to accept this as a fact”
Mr mohammad azhar from myntra support team informed the final wordings.
With him, akasha sethi supervisor, abhishek kohli – executive has promised to get it resolved but never came back.