Myntra.com — no product price tag received and not accepting exchange

Address:	Pune, Maharashtra, 411057
Website:	Myntra

Bought Indian Garage Co. Black hooded jacket. Asked for an exchange and received a package having no price tags and it seemed to be used.
I contacted the customer care and raised a complaint. Now, they say exchange or return is declined as they never send product without price tag.
Why should i do some kind of malpractice when i am ready to buy the product and all i want is to exchange and get a good product???

Order id:[protected]-8941403
Incident:[protected]