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Myntra.com — not doing the pickup for return

From 18th may 2019 i am trying to return the kotty women black jeans which i recieved on 18th may only. But the ekart logistic came after 7 days for pickup and said the bar code no. Is not matching and that the product is mismatch. I tried 20 times for return of the same product complained thrice on myntra customer care, even provided them with the bar code no. But still my pick up is not done.
I am a regualar customer at myntra but after this poor customer care support and pickup experience i will never buy at it again.

not doing the pickup for return

Complaint Status


[Jun 02, 2019] Myntra.com customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    8%
    Complaints
    5795
    Pending
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    Resolved
    485
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068