[Resolved] Myntra.com — Order failed at payment but money got debited | |||||
Myntra incident no.[protected] I ordered a product (T-shirt) through myntra.com on 9th of april, 2016. Unfortunately, the payment was made but the order was not placed. After following up with the customer care team, it was communicated to me that the confirmation of receipt of payment will be given with 48 hour of order. Further, if the payment has been received then the order will be placed automatically. I did not receive any further communication even after 48 hours of order. Further, the product went out of stock and the customer care asked me to re order as the order cannot be processed by them. I requested the customer care to provide me with the contact details of the concerned person of the company with whom i could have discussed this issue, but the customer care refused to give the details. As the amount was debited but the order was not placed, i should had have a priority over the product as the money was collected in connection to the product. The product should not have been sold to other consumer before offering it to me. This is not fair trade policy and also violation of the sale of goods act, 1930. Please help to stop such unfair practice which will be for the greater good of the online consumers. Was this information helpful? | |||||
Apr 20, 2016 Complaint marked as Resolved Money not yet refunded back by Myntra. Myntra is claiming that they did not receive the money where as their collecting agent CC Avenue has confirmed the receipt of the amount and transfering the amount to Myntra. Bank statement & transaction details provided to Myntra, still they claim they did not receive the amount.
Please help.
Myntra mai id - [email protected]
CC Avenue id - [email protected] Myntra.com customer support has been notified about the posted complaint. | |||||
6 Comments | |||||
Comments
The delivery boy without permission entered building premises and parked his bike with entering his identification. And had misbehaved with the building person.
Reply
I ordered a product (Kurta with trouser & with dupatta and a dress) through myntra.com on 30th June 2023, Myntra Pri. reference no. IGAPUNBOE1, Amt of Rs. 1, 646/- Unfortunately, the payment was made but the order was not placed.
My order is not confirmed/ I have not got my order ID/ My order status is not updated in Orders/ What is happening to my order. MY ORDER DIDN'T GET PLACED, BUT PAYMENT GOT DEBITED FROM MY ACCOUNT.
Please refund my payment.
My order is not confirmed/ I have not got my order ID/ My order status is not updated in Orders/ What is happening to my order. MY ORDER DIDN'T GET PLACED, BUT PAYMENT GOT DEBITED FROM MY ACCOUNT.
Please refund my payment.
I am facing the exact same issue. Even though I am providing proof from my bank that the money has been successfully transferred to their account they are still denying it don’t know what to do
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