Myntra.com — payment not received or complaint 15 days ago but no response from myntra

Hi team,

I have purchased 1 gift card from myntra of amount 2500 on 4th october 2019. Order no:[protected]-5931301,

I am not able to use this gift card and i have raised concern or complaint with myntra on 20th june but till i m not getting any response from myntra.
Whenever i am going to use that gift getting error as either card number or card pin is incorrect.
Complaint number in[protected]