Myntra.com — product delivered but in app they show returned to origin, thus disabling exchange/return option

Website:

www.myntra.com

This is regarding order number[protected]-7188903 (Dorothy perkins women off-white cable knit pullover) and order number[protected]-1596701 (Under armour women white cold gear reactor).

These two products are showing in the app as ‘returned to origin’ but they were delivered to me on 9th january before 3pm by myntra’s delivery agent.

I had handed the full amount in cash to their delivery agent whom i later in the day called asking him to change the app status from ‘returned to origin’ to ‘delivered’ (As this removed the exchange button) and who then asked me to not tell the company about it. I have registered a complaint regarding the false app status and sent them email with images showing the delivered products and their bar code numbers. Since 9th january, i have been calling them daily and every time, they tell me to wait for another 24 hours. They assured me that the issue will be resolved last by 14th jan but the app status wasn’t changed. On 14th, they asked me to wait for another 24 hours and on 15th, another 24 hours. Also, they lie each time, for instance, when i called on 14th january and asked them to forward my call to a senior, someone on line came posing as devansh and assured that within 24 hours, the issue will be resolved. Then on 15th jan, another executive confirms that there is no senior of escalation department by the name devansh. They are just passing time like this and are not serious about resolution.