Myntra.com — received 2go shorts in place of 2go track pants. (wrong product received)

singh shivani

from Pune, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	Myntra

I have ordered the product 2GO Blue Track Pants (M) and placed the exchange for size (L). I have received the shorts in exchange product.
i am very old customer of myntra and placed order frequently. as myntra has very good exchange and refund policy i relied on it an have not checked the product as i was out of the town.
While contacting the myntra customer care i have not received any desirable solution and they disconnected the call.
I am very disappointed as i am not expecting this behavior from such a huge brand.
The product is no use for me. its a waste. i want my correct product on which i have invested. i need help on this.

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Myntra.com customer support has been notified about the posted complaint.

Nov 08, 2018

Updated by singh shivani Order Number:[protected]-9533001

none other shopping website's customer care disconnect the call by saying "this conversation is not going anywhere that why we are disconnecting the call". As a customer we cant expect this from escalation team.