Myntra.com — refund money not received from myntra

Sir
I had purchased two items from myntra which i have returned on 10th august'19 with return number [protected] & [protected] for which i should have receive the refund of rs 2943.36 but till date myntra has not refunded me the above amount. Myntra has only provided these reference number[protected] &[protected] but i have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times through mail and over phone but there is no response from them. Hence requesting you to please look into the matter and help me out