[Resolved]  Myntra.com — refund not given till date

Address:	Bangalore, Karnataka
Website:	Myntra

I had ordered kids thermal sets with order no.[protected]-3672901 and[protected]-0852103 from myntra on 25/11/2018 of amount₹418.95 each and returned them on 10/12/2018 due to small size. I had received email with return no.[protected] and [protected] the same day saying refund processed to source i. E. Bank, but till date i have not received refund for both returns. I contacted myntra team via phone and they told me to send my bank account statement showing no refund by them which i did on 29/12/2018 and again called them enquiring about refund, they said that refund had been processed on 10/12/2018 by them with transaction no.[protected] and told me to file dispute at my bank pnb through the dispute filing link sent by them which i did with complaint no.[protected] on 4/1/2019 and received feedback from bank in return on 9/1/2019 to contact myntra as they are not able to locate any refund from them. On contacting them by email and messenger they completely ignored me and did not revert back to me, hence i called their customer care no. Who declined to help me saying they have already processed refund inspire the fact i told them my bank has is unable to locate any refund from myntra. Please help me get my refund back. I have attached screenshot of pnb complaint and answer from bank below.

Suvidha diwan#[protected]